Tidal Recruitment Limited (company number 13166587) operating as Tidal Recruitment Limited.

Protecting your personal data is our priority. This privacy policy explains how Tidal Recruitment processes and protects personal data about:

• candidates who register with us for roles that we are managing for other employers and for roles at Tidal Recruitment, or through our website, job boards, social media sites or other sources;
• prospective candidates,
• business contacts at our clients and suppliers; and
• users of our websites;

(collectively “you” or “your”).

It also tells you about your privacy rights including your right to object to our processing. If you would like to contact us, please see the “Contact Us” section of this policy.

Personal data we collect

Candidates 
When you register with us as a candidate to provide work finding services to you, we process your personal data, including but not limited to your name, contact details and information from your CV. Where permitted by law, we may also collect information relating to your health (for example, disability information for reasonable work adjustment purposes), diversity information, including race, ethnic origin, sexual orientation and religion (for equal opportunity monitoring purposes) as well as details of any unspent criminal convictions where required by a client or by us if you apply for a role with us. 

If you use our website, click on links in emails we send to you, open or forward them, or sign up to receive job alerts or other content from us, we also collect personal data from those interactions. 

We also obtain personal data about you from third parties, including, 

• referees – when you are offered a job;
• former employers – to confirm dates of employment;
• educational institutions – to check your academic qualifications;
• the Disclosure and Barring Service or Disclosure Scotland – if we need to obtain details of unspent criminal convictions; 
• credit reference agencies – if we need to check your financial standing;
• publicly available sources such as LinkedIn and social media sites to enhance the information we hold about you, in order to help us find more suitable roles for you; 
• clients to whom we have provided your CV and who have engaged with you as part of a job application or who have given feedback on your CV. 
  
  

Prospective Candidates 
We collect personal data about you, including your name and contact details and professional biographical details obtained from publicly available sources such as LinkedIn and social media sites, so that we can contact you if we think you may be interested in our work finding services at a future date. We may also obtain your personal data through another candidate or an employer who recommends you as a contact.

Users of our website
We collect personal data such as your IP address and other data about your device which we need to provide our online content to you. We also collect data about your engagement with our website such as the pages you view.  If you contact us, we will also collect information about your enquiry. We use cookies and similar technologies to collect a lot of this information.

Clients 
We collect personal data such as your name, job title and contact details. We also process personal data about what communications we have had with you, including whether you have opened or forwarded any emails, newsletters or other content we have sent to you. We also process feedback that you provide about our candidates. 

If you provide information to us about a candidate (for example, if you confirm a candidate has worked with you or if you provide a reference), then we will obtain your details from the candidate and we will keep a record of the personal data that you provide to us about that candidate. 

We process personal data about you from public domain sources such as LinkedIn and social networking sites or because you were a delegate at one of our events or at an event where the event organiser is permitted to share delegate details with us.

Suppliers 
We typically collect your name and contact details as a business contact for your organisation.

Providing your personal data
In some cases, it will be necessary for you to provide personal data to us. If you don’t provide us with the personal data we ask for, we may not be able to provide you with our services. 

How we use your personal data

Candidates
We use your personal data to:  

• provide you with work finding services;
• communicate with you;
• enable you to upload your CV and apply for jobs;
• personalise your experience by creating a candidate profile; 
• enable us to monitor equality and diversity;
• provide you with interviewing and salary advice; and
• send you direct marketing for the purposes of informing you about job opportunities, industry reports and insights, events, promotions and competitions, and other content in accordance with your marketing choices.

Prospective Candidates 

We use your personal data to:

• determine if you may be interested in our services and how we can assist you;
• to contact you and find out if you are interested in our services.

Users of our website

We may use your personal data to:

• improve and personalise your experience when you use our website

Clients

We may use your personal data:

• to provide recruitment services to you; 
• to communicate with you;
• to get feedback from you on our services through client satisfaction surveys, in order to improve our services and to develop new services;
• to maintain our business relationship with you;
• to answer your enquiries when you contact us;
• to fulfil contractual obligations to you;
• to establish, exercise or defend legal claims; and
• for direct marketing purposes.

Suppliers

We use your personal data:

• to communicate with you;
• to maintain our business relationship with you;
• to answer your enquiries when you contact us;
• to fulfil contractual obligations to you;
• to establish, exercise or defend legal claims; and 
• for direct marketing purposes.

You can unsubscribe from receiving marketing communications from us, using the unsubscribe methods contained in communications we send to you or by contacting us.

Legal Grounds for processing your Personal Data

Under the GDPR, we rely on the following legal grounds to process your personal data:

(a)  Performing a contract – where, in order to perform our obligations under a contract with you or to take steps at your request to enter into a contract with us, it is necessary for us to process your personal data; 

(b)  Compliance with a legal obligation – where we need to process your personal data to comply with legal or regulatory obligations.

(c)  Our legitimate interests or those of a third party – including:

• providing our services to you;
• responding to your requests and enquiries;
• optimising the performance of our website and user experience;
• informing you about our services and;
• ensuring that our operations are conducted in an efficient manner.

(d) Consent In some circumstances, we will ask for your consent to process your personal data in a way. To the extent that we are processing your personal data based on your consent, you have the right to withdraw your consent at any time. Please contact us if you would like to withdraw your consent.

Who we share your personal data with

In certain circumstances we will share your personal data with: 

Third Parties

If you are a candidate, we share your personal data with clients who have vacancies for jobs which you are interested in.

We also share your personal data and, where necessary, special category data with third party service providers who perform services and functions on our behalf, such as:

• conducting employment reference checks;
• conducting qualification checks;
• carrying out criminal convictions checks (as required);
• verifying details you have provided from third party sources; 
• conducting psychometric evaluations or skills tests;
• hosting personal data for us;
• providing professional advice to us;
• providing data analytics to us;
• carrying out testing and development work on our business technology systems;
• administering surveys or competitions on our behalf; 
• assisting us to communicate with you; and
• providing research and mailing house or other direct marketing services. 
  
  

We contractually require minimum standards of confidentiality and data protection from our third party service providers. If we need to send personal data outside the EEA, we will ensure that adequate safeguards are in place, such as the Model Clauses.

How long we hold your personal data for

We will keep your personal data for as long as we need to in order to fulfil the purpose we collected it for, which may be an ongoing purpose. For example, if you’re a candidate, we will retain your personal data for the duration of our business relationship with you and beyond, as we often support candidates with job placements over many years and potentially throughout their careers. 

We keep some personal data for longer than others. To determine the appropriate retention period for personal data, we consider factors such as the purposes for which we process your personal data, including any legal, regulatory, accounting and reporting  obligations, the nature and amount of personal data that we hold about you, and the potential risk of harm to you from unauthorised use or disclosure of your personal data. 

Where we process your personal data for direct marketing purposes, we will do so until you ask us to stop, and for a short period after this (to allow us to implement your request). We also keep a record of the fact that you have asked us not to send you direct marketing or to process your data indefinitely, so that we can respect your request.

Your rights in relation to personal data we hold about you 

You have several rights under UK and EU data protection laws. These rights include the right to ask us for a copy of your personal data, to correct, delete or restrict processing of your personal data; to obtain the personal data you provide to us for a contract or with your consent in a structured, machine readable format, and to ask us to share (port) this data to another controller.

In addition, you can object to the processing of your personal data in some circumstances (in particular, where we don’t have to process your personal data to meet a contractual or other legal requirement, or where we are using the data for direct marketing). 

These rights may be limited, for example, if complying with your request would reveal personal data about another person, where they would infringe the rights of a third party (including our rights) or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests for keeping. We will inform you of any relevant exemptions we are relying on when we respond to your request. 

COOKIE POLICY

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

• Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
• Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
• Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

We do not share the information collected by the cookies with any third parties.

To change your cookie settings, please go to the settings of your web browser.

However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

If for any reason you disagree with or are not comfortable with these conditions, please do not use this website.

How to Contact Us

Exercising your rights

To exercise your rights, or to withdraw your consent to processing, or to unsubscribe from receiving marketing communications from us, you can:

• email us at helo@tidalrecruitment.com
• write to us or our Head Office at:
  
  

Tidal Recruitment

Pro-Office Solutions

13 Horbury Road

Wakefield

WF5 0BN

Questions and Complaints

If you have any questions about our privacy policy, or about our processing of your personal data, or to make a complaint, you can email us or our DPO at kristian@tidalrecruitment.com or write to us at:

Tidal Recruitment

Pro-Office Solutions

13 Horbury Road

Wakefield

WF5 0BN

If you have unresolved concerns, and you live or work in the UK or believe that a personal data breach happened in the UK, you have the right to complain to the UK Information Commissioner’s Office who can be contacted at:  

Telephone: 0303 123 11113
 Website: https://ico.org.uk/concerns/
 Post: 

Information Commissioner’s Office

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

If you live or work outside the UK, or you have a complaint concerning our activities outside the UK, you may prefer to lodge a complaint with a different supervisory authority. A list of relevant authorities in the EEA can be accessed here.

Changes to our Privacy Policy

We may change this privacy policy at any time. If we do so, we will post updates on this site.